If you are not 100% satisfied with our edible flower products you must notify us within 48hrs of receiving your delivery via email to firstname.lastname@example.org. For us to assess your eligibility for a refund or product replacement, your email must include the reason for your dissatisfaction, images to support this and proof of purchase.
For fresh flowers and syrups, we may replace your order at our discretion if we deem that the quality of the product you received does not meet our high standards.
For dried flowers, we require the return of the product for a full product refund excluding delivery costs. To be eligible for a return of our dried edible flowers, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. We do not accept a return of our fresh edible flowers or syrups.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
We do not accept exchanges on any of our products.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. It is at our discretion to either replace your item or offer a refund.